Reaching us
Email support@trybrief.ai. We read everything that comes in and aim to reply quickly.
What to include
The more of this you can tell us up front, the fewer round trips it takes:
- What you were trying to do, and what happened instead
- Where you were — the web app on a desktop or phone browser, WhatsApp, or a connected assistant like Claude or ChatGPT
- The account email you sign in with
- Roughly when it happened, so we can find it in the logs
Screenshots help. If something looks wrong in a briefing or a work item, send the screenshot rather than retyping it — we can usually trace it straight back.
If the problem is a chat answer that came back wrong, turn on Developer Mode first and send us what the tool calls show. It tells us where the answer went off, which "the answer was wrong" does not. See Developer settings.
One thing to check before you send it. The reasoning and tool calls quote your own work back to you, so a trace can contain the contents of an email, a contact's details, or anything else Brief read to answer the question. Read it through and take out anything you would not want to send us, or send a screenshot of the part that matters rather than the whole trace.
Managing your account
To delete your account and the data associated with it, see Delete your account and data.